Conditions and useful information

Useful information

Check in

From 14:00 to 22:00

The Arverna  hotel is open from 07 am to 10 pm. After 10 pm you will need the KEY CARD to your room the access the hotel 

In the case of a  late arrival, please contact the reception before 10 pm  to obtain the access code.

Check-in: the rooms are available at any time after 2 pm

Check-out: it is necessary to leave the rooms not later than 11 am If you arrive before 2 pm , we will store your luggage. If the room is ready, you may check in early.

If you need an early check in (wedding, ceremony, meeting), we ask you to make your request beforehand by telephone, everything will be implemented so that the room allocated is available.

Check out

to 11:00

Cancellation

Free cancellation until 18:00, 1 day(s) before your arrival

Cancellations outside the limit incur a charge of 100 percent of the reservation

Except for the following periods:

  • Weekend from May to August: 3 days minimum
  • Scrabble Festival at the Ascension, Tarot Festival and Bridge at Pentecost: 30 days
  • French Rowing Championship  15 days
  • Congress or sporting events: 15 days

Reservation from portal sites (Booking.com, Expedia, ...)

By default, the cancellation policy for online booking sites is more strict : 3 days before arrival date. 

Credit Card Guarantee

Bank details are required to secure your reservation. Apart from promotional offers or long stays, the card given as a guarantee is not charged at a distance. However, we reserve the right to ask for a pre-authorization in order to authenticate the validity of the card.

No shows & late Cancellations

In case of no show or late cancellation, we debit the card given as a guarantee of one night. Our online promotional offers are subject to special booking conditions. We ask our guests to read them at the time of booking or to contact us for further information.

General cancellation policy applicable on all rates, excluding special rates that specify specific cancellation policies

WIFI

WIFI is available without charge

Breakfast

Breakfast available for €9,20

Breakfast in room available for a supplement of €3,00

Breakfast at €7,00 for children under 10

Free breakfast for children under 3

Parking

Parking is available close to the hotel

The garage is 200 m from the hotel, it is protected and secure. The hotel provides a free valet service. 

Cost per day : €8.00 
The entrance is possible for all vehicles under 2 m height.

Bikers are welcome, price is divided by the total number of motor bikes sharing a parking space

  • 1 bike   = € 4.00
  • 2 bikes = € 4.00 each
  • 3 bikes = € 3.00 each

Children

Children stay free in parents' room up to 3 years

Extra beds available on reservation for a supplement of €15,50 / night

Baby cots are available on reservation

Animals

Animals are accepted

Animals incur a charge of €8,00 / animal / night

Tourism tax

€1,25 (per person, per night)

Reception opening hours

The Arverna  hotel is open from 07 am to 10 pm. After 10 pm you will need the KEY CARD to your room the access the hotel 

In the case of a  late arrival, please contact the reception before 10 pm  to obtain the access code.

Supplementary information

Important conditions regarding pets

  • please ask for the hotels permission before reserving for your pet 
  • number limited to 1 animal per room (2 in the entier hotel)
  • the customer must bring a cover or basket for the animal
  • the animals must be kept on a lead in the common areas of the hotel
  • the client is requested not to leave his pet alone in the room during his absence