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Customer reviews CITOTEL ARVERNA

Customer ratings and reviews bellow come from answers to satisfaction surveys that were sent by email via QUALITELIS to customers after their visit. Given answers are published without being altered by Qualitelis in any way.

Frequently asked questions

This section is intended to answer questions that you might ask yourself before booking. It is not exhaustive. So do not hesitate to give us your valuable suggestions. Thank you.

Comment puis-je régler mon séjour ?

Moyens de paiements acceptés

  • espèces
  • cartes de crédit
  • chèques vacances



La clientèle est informée que l'hôtel Arverna n'accepte pas le réglement par chèque bancaire personnel.

Tv Channels

 

 

 

                                                                                                   

                                                                                               


            

 


Cancellation / booking cover

 

Cancellation by phone or on the  Hotel Averna official website has to be :

   
    24h00 before the date of arrival except for some periods : 

  • All the week end from may to august : At least 3 days before
  • From Scrabble festival to Ascension, from Tarot and Bridge festival to Pentecôte :  at least 30 days before
  • France rowin championship of july : at least 15 days before
  • Congress period or sporting events  : at least 15 days before

 

Booking throught portal website (Booking.com, Expédia, ...)

Cancellation on portal website is seted at least 3 days before the date of arrival. 

Credit card cover

Bank report is asking in order to confirm your booking. Except promotional offers or long stay period bank card is not debited from a distance. Anyway we reserve the right to ask a premilinary authorization in order to authenticate the validity of your card.

Cancellation after time

In case of after time cancellation we debit the bank card given in garantee for one night. Our promotional offers online are liable for particular booking conditions. We ask to our clients to acquaint oneself with it or to contact us for more informations. 

Schedule and hostel calendar

Annual closing

  • The hostel is closed from the 29th of december 2011 to the 1st of january 2012.
  • In february 2012 from the saturday 4 to the sunday 26. Reopening the monday 27th of February 2012 at 8:00 AM.

Hostel schedule

Averna Hôtel is open from 07:00 AM to 10:00 PM. Acess card of your room allow you to enter into the hostel beyond 10:00 PM.

Rooms are available from 2:00 PM and have to be checked out before 11:00 AM the day of leaving. 

If you come before 2:00 PM we can keep your lugagges in the stockroom. If the room is free we make it available to you.

For an early check-in before 2:00 PM (marriage, meeting, ceremony), you are invited to contact us beforehand. We will do all we can to make it available to you.  

Breakfast schedule

from 7:00 AM to 10:00 AM from the monday to the saturday, sunday from 8:00 AM. 
In your room from 8:00 AM. 

Garage Access

Garage is open the day of arrival until 10:00 PM.

Parking / Garage

The Arverna is old and does'nt have a garage underground or a courtyard to park vehicle. But we have a solution very near ... to 200 metres.  

The hostel  have an underground parking under video surveillance, located to 200 metres. 

Cost per day : €8.00 - Common carrier service free if needed.
The entrance is possible for all vehicles under 2 metres height.

Our friends the riders can use the parking in safety, one parkink space being able to accomodate 3 motorcycle. Price is divided by the total number of motorcycling. 

  • 1 motorcycling = € 8.00
  • 2 motorcyclings = € 4.00 each
  • 3 motorcyclings = € 3.00 each

Parking in Debrest Street is not free from 9:00 AM to 12:00 PM and from 2:00 PM to 7:00 PM. 

Cost is to  € 1.20 per hour with a maximum of 2 consecutive hours.

Free parking between  12:00 PM and 2:00 PM and sunday/ public holiday 

Streets near the hostel are free. 

pets

Only dogs and cats are accepted

We ask to masters to bring a dog carrier, a cage or a blanket. You have to keep your dog in collar in public place and to not let them alone in the room during your absence.

The number of animal is limited to one per room. 
You have to point it out in your booking, or in the booking form on the website. 

How much does it cost ?  € 8.00 per day/per animal. 

The Averna hostel and sustainable development

How are we involved and why are we encouraging our clients to be involved too ? 

The Averna hostel is interested in the sustainable development since many years and wants to share those concerns with you. Lets act together to protect our environment !! What are our engagements and achievements ? How can we involve you in our responsible approach by simple behaviour ?

water and electricity consumption

In order to reduce electric consumption all our rooms are equiped with low consumption light bulbs. All our windows are double glazing for a good thermic and phonic isolation. The plumbing fixtures is provided with watersaver. We also privileging shower instead of bath in the bathrooms. 

Us :  Windows are double glazing for a good phonic and thermic isolation.
You :  Close the windows when the healting or the air conditioning is working.  

Us : Light bulbs are low consumption ones, with a good quality not harming your confort. 
You : Think to switch off the lights when you leave the room. 

Us : Plumbing fixture is equiped with watersaver.
You : Favour the shower instead of the bath (50L/200L) and do not let the water flow when you brush your teeth or shave off. 

Us : The linen is not systematically changed anymore for water consumption reasons. 
You : Put back linen and towel on the rods after use or if you want us to change it, put it in the shower. 

Us : We are wakeful concerning water leak and intervene as soon as possible.
You : Do not hesitate to point out every suspect flow. 

Act together on trash

In application to the Vichy environmental approach, Averna hostel trash are sorted and put in yellow and black bags. The picking up occurs three times a week. Special trash like light bulbs or batteries are salvaging by the SNTH HIRSON enterprise, our partner in recycling. 

Us : We  introduced the household waste sorting privileging 'eco-compatible' products. 

You : Help us puting papers, cardboard, plastic, glass and aluminium in the basket of the room near the desk. Privilege bathroom basket for all the other trash. Leave your old batteries at the reception.

Us : We banished some individual products like the bath soap or little bottles for bath because less packaging means less trash ! 
You : Just a little press on the bottle is enough 

Good to know

useful informations about the Averna Hôtel before booking

  • 2 rooms for person with motor disability 
  • Non smoking hostel
  • Free Wifi
  • ADSL most of the time
  • elevators
  • Cars and motocycle park nearby (maximum height : 2 metres)
  • Station at 5 minutes walk
  • Convention Hall at 5 minutes walk
  • Thermal center at 3 minutes walk
  • Bus stop at 300 metres
  • Breakfast with products without gluten on demand
  • Iron on demand
  • 'bagage room'
  • bike park for our friends the cyclotourists
  • Cinema and Casino Complex at 2 minutes